Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Travolaza ("Travolaza," "we," "us," or "our") collects, uses, discloses and protects information when you visit travolaza.com (the "Site") or contact us by phone, email or web form. We provide travel agency services to customers in the United States, United Kingdom, Canada and Australia. This policy works alongside our Terms & Conditions and Cookie Policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number, and country of residence submitted through our contact form or over the phone.
• Verification data: if you opt in, a one-time SMS verification code (OTP) sent to confirm your phone number.
• Travel preferences: destinations, dates, and service interests (flights, hotels, or vacation packages) you share with our agents.
• Communications: records of calls, emails, or form submissions made to our support team.

We also automatically collect certain technical information when you visit the Site, including:

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide booking assistance for flights, hotels, and vacation packages
• Communicate with you about your travel request, including by phone, SMS, or email
• Verify your phone number when you request SMS verification
• Improve and maintain the Site, including measuring the effectiveness of our advertising
• Comply with legal obligations and prevent fraud

3. Advertising and Analytics

We use third-party services, including Google Ads and Google Analytics, to measure the performance of our advertising campaigns and understand how visitors use the Site. These services may use cookies and similar technologies to collect information about your visits to this and other websites. You can control cookie preferences through our cookie banner or your browser settings, and you may opt out of personalized advertising through Google's Ad Settings.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Airlines, hotels, and travel suppliers as necessary to complete a booking you request
• Service providers who support our operations, such as payment processors, SMS verification providers, and analytics providers
• Law enforcement or regulators where required by law

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your country of residence, you may have the right to access, correct, delete, or restrict the use of your personal information. Residents of the UK and other applicable regions may have rights under the UK GDPR; residents of certain US states may have rights under applicable state privacy laws; residents of Canada may have rights under PIPEDA; residents of Australia may have rights under the Privacy Act 1988. To exercise these rights, contact us using the details below or via our Contact page.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Visitors

Travolaza is based in the United States. If you access the Site from the UK, Canada, Australia, or elsewhere, your information may be transferred to and processed in the United States.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Please also review our Terms & Conditions periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Travolaza
954 Lexington Ave
New York, NY 10021
United States
Phone: +1-570-857-5361 ext. 1
Email: support@travolaza.com
Or visit our Contact page.